Corporate Profile
OAISYS
Year Founded
1996
OAISYS Ltd. UK Office
Cambridge, England
OAISYS U.S. Headquarters
Tempe, Arizona, USA
Ownership Structure
Privately held, self-funded
About Us
OAISYS is a leading developer of call recording and contact centre management
solutions for a wide range of organisations, from small- to medium-sized
businesses to multi-site large enterprises. The OAISYS voice documentation
and interaction management solutions help companies within a variety of
industries—including healthcare, automotive dealerships, financial services,
and the public sector—attract and retain customers by digitally capturing
phone-based interactions for simple retrieval, playback and management.
Compatible with leading business communications systems, including those
from Avaya, Mitel, ShoreTel and Toshiba, OAISYS Tracer and Talkument applications
help companies improve risk management, quality assurance, customer retention,
dispute resolution, regulatory compliance and other critical business concerns.
OAISYS is headquartered in Tempe, Arizona, and OAISYS Limited is located
in Cambridge, England.
Tracer is the industry’s leading contact centre management solution, delivering enterprise-class call recording
functionality paired with advanced quality assurance, personnel development and reporting tools, as well as optional
synchronized screen recording capabilities. It reduces training costs and increases revenue, driving overall contact
centre profitability.
Talkument personal voice documentation and collaboration software creates
digital media documents from business telephone calls, making them available
to organise, retrieve, play back, annotate and share as needed. It provides
company-wide control over risk management, quality assurance, customer retention,
dispute resolution and other key business areas.
