Mobile Recall Overview
Access Voice Documents Anytime, Anywhere
OAISYS Mobile Recall is a groundbreaking new feature enhancement to the
OAISYS Talkument voice documentation and Tracer call centre management software
solutions. Now, with a "smart" mobile device, users can access
their recorded conversations stored on the central OAISYS recording repository.
Via a simple search based on date, extension, phone number or other criteria
of relevance to the user, specific calls can be retrieved and played back
directly from the mobile device.
Any business with a mobile workforce can use OAISYS Mobile Recall to increase
their overall efficiency by providing access to the information contained
within documented phone conversations. For example, a repair technician
for an HVAC company, faced with a dispute regarding the projected cost of
service, can easily retrieve a conversation between the customer and the
home office call centre agent, all from the customer premises.
