OAISYS and prairieFyre Software
prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based telecommunications products
including contact centre, call accounting, and customer relationship management solutions. Their products are built
on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies.
prairieFyre brings integrity, innovative minds, and leading-edge technology to the development process, and is committed
to delivering dynamic Internet-based software solutions to customers.
prairieFyre delivers the Mitel Contact Centre Management application, the
foundation for the award winning Mitel
Customer Interaction Solutions portfolio. Contact Centre Management
provides contact centre supervisors with sophisticated tools for measuring
and managing contact centre performance. With advanced real-time monitoring,
reporting, and forecasting capabilities, supervisors are empowered to streamline
operations while providing the highest quality of service.
Tracer, the professional interaction management solution from OAISYS, integrates with Contact
Centre Management to provide powerful call recording functionality. Each call recording record is linked to an associated
event in the Contact Centre Management Lifecycle reports. When a Lifecycle report is generated, any calls that include
a recording are listed in sequence and users can access that call recording by simply clicking the associated link.
Users gain the context of a call by previewing all its associated events while also being able to access the actual call
recording to provide further perspective into the interaction.
