Success Stories
OAISYS Ltd. Case Studies: Our Customers Speak for Our Solutions
Review our case studies to learn how actual OAISYS customers are leveraging
our call recording and contact center management solutions to power their
interaction management efforts and improve overall business operations.
BMI National Enquiry Centre
The NEC provides medical information to callers and patients
throughout the UK. Learn how Tracer has helped them improve their performance,
service and operations.
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Premium Choice Insurance
Premium Choice, a specialist motor insurance provider located in Birmingham, needed a solution that could deliver consistent and reliable call recording in combination with their new communications system. Learn how Tracer met their needs and helped resolve key business challenges.
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OAISYS Case Studies
AllPoints Food Services Parts & Supplies
Learn how AllPoints Food Service Parts & Supplies, an early adopter of Tracer version 6.0 through their
participation in Beta field trials, is benefiting from Tracer and why they plan to "openly promote and solicit referrals
for this product to other people."
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North Scottsdale Family Medicine
Charlene Burgett, Administrator for North Scottsdale Family Medicine Associates, discusses how the Talkument voice documentation solution has enabled her
practice to improve patient care, office cash flow and improve overall business practices.
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Hunter Warfield
Learn how leading debt collection company Hunter Warfield uses OAISYS Tracer technology for verification,
liability protection, regulatory compliance and staff training across their organization.
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Stanley Steemer
The San Diego franchise of Stanley Steemer, one of the nation's top residential and commercial carpet and upholstery
cleaning companies, explains how Talkument is improving their customer service levels whilst also enhancing communications
between their field technicians and customer service reps.
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Tucker Door & Trim
Tucker Door & Trim, a major wholesale distributor and manufacturer of doors, windows and special millwork, handles between 1,500 and 1,800 calls daily. When the company underwent expansion, IT staff quickly realised their existing call recording solution was not equipped to handle their needs. OAISYS Tracer offered a highly reliable and cost-effective solution.
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Welch Dental Group
Learn how the Welch Dental Group in Katy, Texas, uses OAISYS solutions to maximize customer service and complaint
resolution in their practice.
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Bob Brady Auto Mall
Bob Brady Auto Mall has seen dramatic improvements in sales performance, advertising effectiveness and customer service
thanks to the Tracer system they deployed in their automotive dealership.
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Lifeline of Ohio
This case study details how Tracer helped Lifeline of Ohio, a not-for-profit organ donation center, realize significant
savings and regulatory compliance benefits.
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JS Logistics
JS Logistics, a regional transportation and shipping company
headquartered in St. Louis, benefits from using Tracer for dispute resolution,
training and quality assurance in their daily operations.
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Employee Benefit Risk Management Services
Insurance agents’ administrative services provider EBRM is licensed in 49 states to
help insurance providers carry out their services. Tracer helps them improve the quality of their training,
audit telephone-based service and ensure liability protection and regulatory compliance.
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Neutron Industries
With more than 35,000 customers across the U.S., Neutron Industries is a leader in sales of
business cleaning products. With 150 phone-based employees and call volumes of up to 15,000 calls a day, they
depend on Tracer for quality control, agent evaluation and dispute resolution.
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Stark Area Regional Transit Authority (SARTA)
SARTA depends on Tracer’s VoIP and VOX recording capabilities to ensure the highest quality
and most efficient bus and transportation services to the residents of Stark County, Ohio.
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Ventura Toyota
California’s Ventura Toyota boasts one of the most extensive parts and service departments in
the country. The dealership stopped using another recording vendor when they saw how Tracer could better help
their quality of customer service whilst eliminating the expensive subscription fees the other solution had
charged.
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Roy’s Plumbing
Roy’s Plumbing offers customers a 30-day, 100 percent money back guarantee, with no fine print, if
they are not completely satisfied with the company’s products, work and customer service. To back up that dedication to
quality, improve service and resolve disputes, Roy’s Plumbing depends on the voice documents provided by Talkument.
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