Instructor Led Training
OAISYS offers complimentary classes as detailed below to our customers and channel partners. Feel free to participate in as many of these classes as you would like.
Each individual session will last approximately 60 to 90 minutes (depending on questions/discussion). Attendee seating in each class will be limited to the first 10 respondents, so please act quickly to ensure your spot!
Attendees must have a multimedia-equipped PC enabled with the Java runtime environment and a broadband Internet connection. You can test your connection before your class starts by joining a test session to verify that your computer has everything required. To test your connection, join the test session via https://www3.gotomeeting.com/join/406552062.
Simply click on a category below to expand the list of available class options and review course details.
OAISYS Install Training: This single session teaches Technicians how to physically install and configure an OAISYS Call Recording Server. Topics discussed are server specs, software options, installation models and basic configurations that need to be programmed to get the OAISYS Server fully operational.
OAISYS Admin Basics (First class of Administration Series): This session teaches both Talkument and Tracer administrators everything they need to match their organization’s recording needs and keep their system running effectively. Topics discussed are basic navigation, alarm programming, backup/archive settings and recording rules.
User Creation/Permissions Setting (Second class of the Administration Series): This session teaches Tracer and Talkument administrators how to create profiles for the various internal and external users who will be working with the software. Topics discussed are the creation of user profiles and allocation of permissions.
Advanced Tracer Admin (Third class of the Administration Series for Tracer Administrators): This session teaches Tracer administrators how to setup the advanced Administrative features that are exclusive to the Tracer system. Topics discussed are the creation of Employee Evaluations and Ad Campaigns. Note: It is recommended that attendees take the OAISYS Admin Basics class prior to this class.
OAISYS User Basics (First class of User Series): This session teaches Talkument and Tracer users the basics of navigating the user interfaces. Topics discussed are initial software download, desktop client functionality and historical calls navigation.
Advanced Tracer User (Second Class of User Series for Tracer Users): This session teaches Tracer users how to take advantage of the additional user functionalities that are exclusive to the Tracer system. Topics discussed are employee evaluations, live call monitor and reports. Note: It is recommended that attendees take the User Basics class prior to this class.
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