Corporate Profile
OAISYS
Year Founded
1996
Headquarters
Tempe, Arizona, USA
Ownership Structure
Privately held, self-funded
About Us
OAISYS is a leading developer of call recording and contact center management
solutions for a wide range of organizations, from small- to medium-sized
businesses to multi-site large enterprises. The OAISYS voice documentation
and interaction management solutions help companies within a variety of
industries—including healthcare, automotive dealerships, financial services,
and the public sector—attract and retain customers by digitally capturing
phone-based interactions for simple retrieval, playback and management.
Compatible with leading business communications systems, including those
from Avaya, Mitel, ShoreTel and Toshiba, OAISYS' Tracer and Talkument product
portfolio helps companies improve risk management, quality assurance, customer
retention, dispute resolution, regulatory compliance and other critical
business concerns. OAISYS is headquartered in Tempe, Arizona, and OAISYS
Limited is located in Cambridge, England.
Tracer is the industry’s leading contact center management solution, delivering enterprise-class call recording
functionality paired with advanced quality assurance, personnel development and reporting tools, as well as optional
synchronized screen recording capabilities. It reduces training costs and increases revenue, driving overall contact
center profitability.
Talkument personal voice documentation and collaboration software creates digital media documents from business telephone
calls, making them available to organize, retrieve, playback, annotate and share as needed. It provides company-wide
control over risk management, quality assurance, customer retention, dispute resolution and other key business
areas.
