Advanced Call Recording for the BroadSoft BroadWorks Platform
BroadSoft® is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol network. BroadSoft's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private brand exchanges, video calling, text messaging and converged mobile and fixed-line services.
The BroadSoft BroadWorks® platform enables service providers to offer a comprehensive portfolio of business communications applications and value-added applications, including hosted PBX, mobile PBX and business trunking. The OAISYS Tracer and Talkument® call recording solutions are certified as interoperable with the BroadSoft BroadWorks voice application platform.
Via the integrated solution, customers using the BroadWorks platform for hosted communications will benefit from historical call searching and organization, speech search, quality evaluations and reporting and a holistic view of each conversation enabled by OAISYS’ patent-pending Portable Voice Document (PVD) technology.
By using BroadWorks advanced SIPREC interface, customers can choose whether to record all calls to targeted telephones or record on demand, which leverages OAISYS’ look-back recording functionality to capture the entire conversation even if a user chooses to trigger recording during a call already in progress.
For service providers interested in learning more about cloud-based OAISYS solution opportunities, please contact OAISYS Sales.