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Resources

OAISYS Support Options JumpStart Services Program

Call Router

Version: 4.1.10
Released: Feb 13 2006
This version requires Diamond Maintenance dated 12/25/2002 or later.

Downloads

Call Router   call_router_setup.exe
Optional Components
Database Assistant   dbassist_setup.exe

Documentation

Inter-Tel Axxess / 5000
System Administrator's Guide for Axxess CR_manualIT4.pdf
Sample OAI for DID/DNIS Routing callrouter-sample-did-dnis.pdf
Toshiba CTX / CIX
System Administrator's Guide for CTX call_router_manual_toshiba.pdf

Project planning and installation worksheets

Call Router - Inter-Tel Call Router for Inter-Tel
Call Router - Toshiba Call Router for Toshiba

Training Videos

1 Installing Call Router How to install Call Router
2 Call Router General Overview General information on Call Router
3 Call Router Admin Overview Brief introduction to the Call Router Administrator tool
4 Logging In How to log into Call Router and how to set access levels
5 Voice Assistant Integration Using Voice Assistant with Call Router
6 Routing Search Types -- Forwarded Extension Number Routing calls based on the Forwarded Extension Number
7 Routing Search Types -- Phone Number / Name Routing calls based on the CallerID / ANI or CallerID Name
8 Routing Search Types -- Account Code Routing calls based on the Account Code on the call
9 Routing Search Types -- DNIS / DID Routing calls based on DNIS or DID
10 Auto Learn - Main Number or Account Code Using Auto Learn to add new records to the database, linked to existing main numbers
11 Auto Learn - Net Phone Using Net Phone to add new records to the database
12 External Database Lookup Configure an external database lookup (requires Database Assistant)
13 Unknown Database Lookup Using the Uknown record to handle calls that weren't found in the database
14 Schedules / Calendars Configure routing schedules and set up calendars for holidays, speical days
15 Extra Info Fields Use Extra Info fields to attach special or custom information to calls
16 Importing Records Use Call Router Administrator to import new records into the database from text files
17 Troubleshooting Use the Event Window and Testing Tab to verify routing rules