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Phone Number 1-888-496-9040

EmailEmail Support

Resources

Software Downloads

PLEASE READ BEFORE CONTINUINGSoftware Downloads

Our North American headquarters and Technical Support Center are located in Tempe, Arizona. Arizona is in the Mountain Standard Time (MST) zone and does not observe Daylight Savings Time. Standard technical support services are available during normal business hours 5:30 a.m.– 5 p.m. MST. After-hours on-call and dedicated support is available free of charge for customers with Platinum Support plans and for OAISYS Elite Gold Partners.

All other after-hours support projects are subject to a fee and dependent on the schedule and availability of OAISYS Professional Services personnel. Please contact Technical Support at support@oaisys.com for scheduling or additional information.

Thinking of Upgrading to 8.0?

Any hardware that originally shipped with Tracer/Talkument version 5.x or below is not compatible for OAISYS version 8 software. OAISYS Recording Systems shipped in 2008 and prior will likely be the best candidates for the OAISYS Hardware Refresh program. Please contact Sales Engineering for more information on our Refresh program (se@oaisys.com).

Contact Support if you are doing any out of the box 3rd party integration to review compatibility and any further upgrade requirements.

7.x to 8.0 - These updates support in place upgrades, simply run the setup file. This will stop services, install software, and restore registry settings. Please remember with 6.2 (and above) Management Studio does require an update to Direct X. See the 3rd Party Section below to get update if needed.

Upgrade instructions found here: Download

OAISYS Setup Files

Stand-Alone PVD Player
Contact Product Management
 

8.0 released 4/25/2014 What's New

8.0.1228

Download 64 Bit OAISYS Branded
Download 64 Bit Mitel Branded

Contact Technical Support to get 32 bit file

7.4 released 10/8/2013 What's New
7.4.1215 Contact Technical Support to get Setup file

Internet Explorer Plug-In
3.1.16
Download Zip with Document
Looking for Legacy Support files?
Click Here
 

OAISYS VMware Templates

The links below are for the 7.4 release of our software. If you require a VMware template for an older version of our software, please contact Technical Support.
8.0 Versions Coming Soon!    
   
Windows 7 with SQL Express  
Windows 7 with SQL Workgroup  
Windows Server 2008 R2 with SQL Express   Download
Windows Server 2008 R2 with SQL Workgroup   Download

3rd Party Setup Files

.NET Framework 4.0

 
.NET Framework 4.5   Download
Ai-Logix Driver 5.9 - 64 Bit   Download
SQL Server 2008 Express (Adv) 64 Bit   Download
Sentinel USB key driver (purple/black) includes Windows 2012 7.6.6 Download
DirectX End User Runtime June 2010 Download
PHP Files for Mobile Recall   Download