Healthcare and Medical

Call Recording and Quality Monitoring for Healthcare and Medical Providers

Call Recording and Quality Monitoring for Healthcare and Medical Providers Image

OAISYS is dedicated to providing secure, reliable and affordable call recording and quality monitoring solutions to healthcare and medical providers. Our call recording solutions were built from the ground up to be simple to use and administer while factoring in HIPAA compliance and other healthcare specific regulatory concerns.

No matter where a practice may be in terms of implementing electronic medical records (EMR) or electronic health records (EHR) system, documenting calls with the OAISYS call recording and quality monitoring software solutions can make an immediate improvement on operations, processes and medical practice profitability.

OAISYS’ HIPAA compliant call recording and quality monitoring solutions bring three primary benefits to healthcare businesses:

  • Liability Protection: How many malpractice and licensing complaints deal at least in part with information exchanged over the phone? With OAISYS call recording, it’s easy to locate, retrieve, play back and securely share phone-based information with attorneys, review boards and others in order to eliminate "he said/she said" disputes and quickly and easily get to the bottom of potential issues before they spiral out of control.
  • Increased Revenue: By having access to what was said, when and by whom, practices using OAISYS call recording software can quicken their collection times from both insurers and delinquent patients, authoritatively appeal declined or reduced payments and provide evidence to state insurance offices in the event of a dispute, all of which can improve billing cycles.
  • Staff Performance: When staff members know their telephone calls are being recorded for quality monitoring purposes, they’re motivated to perform as professionally as possible. For example, in the event of a service complaint about billing or an appointment schedule, it’s easy to find out the reality of the exchange, rather than enduring yet another round of he said/she said. If the employee was in the wrong, it’s easy to engage him or her and work to prevent such missteps in the future. Review of recorded phone calls can be easily made part of telephone-based employees’ performance reviews.

OAISYS provides innovative, reliable and affordable call recording and quality monitoring solutions that help healthcare and medical professionals overcome the everyday challenges they face. Contact an Authorized OAISYS Partner today to find out how our solutions can benefit your organization.

How Are You Documenting Your Calls?

Organizations in nearly every industry conducting all or part of their business by telephone are faced with a complex web of legal, industry and service-level compliance guidelines. But, how are they documenting calls to address those requirements?

OAISYS provides the most comprehensive solution for voice compliance, offering an extensive array of exclusive features and functionality to meet specific business needs and requirements.