Solutions for Healthcare
Voice Documentation: The Right Prescription for Improving Communications
OAISYS is dedicated to the healthcare industry and making practice management
easier. Our call recording solutions were built from the ground up to be simple
to use and administer while factoring in every possible aspect of HIPAA
compliance and other healthcare specific concerns.
No matter where a practice
may be in terms of implementing electronic medical records (EMR) or electronic
health records (EHR) system, documenting calls with an OAISYS solution can
make an immediate improvement on operations, processes and practice
profitability.
OAISYS’ HIPAA compliant voice compliance and quality monitoring solutions bring three primary benefits to healthcare businesses:
- Liability Protection: How many malpractice and licensing complaints
deal at least in part with information exchanged over the phone? With OAISYS
call recording, it’s easy to locate, retrieve, play back and securely
share phone-based information with attorneys, review boards and others in
order to eliminate "he said/she said" disputes and quickly and
easily get to the bottom of potential issues before they spiral out of control.
- Increased Revenue: By having access to what was said, when and by
whom, practices can quicken their collection times from both insurers and
delinquent patients, authoritatively appeal declined or reduced payments
and provide evidence to state insurance offices in the event of a dispute,
all of which can improve billing cycles.
- Staff Performance: When staff members know their telephone calls
are being recorded, they’re motivated to perform as professionally
as possible. For example, in the event of a service complaint about billing
or an appointment schedule, it’s easy to find out the reality of the
exchange, rather than enduring yet another round of he said/she said.
If the employee was in the wrong, it’s easy to engage him or her and
work to prevent such missteps in the future. Review of telephone calls can
easily be made part of telephone-based employees’ performance
reviews.
OAISYS provides innovative, reliable and affordable call recording solutions
that help healthcare professionals overcome the everyday challenges they
face. Contact an Authorized OAISYS Partner today to find out how our solutions
can benefit your organization.
How Are You Documenting Your Calls?
Organizations in nearly every industry conducting all or part of their business by telephone are faced with a complex web of legal, industry and service-level compliance guidelines. But, how are they documenting calls to address those requirements?
OAISYS provides the most comprehensive solution for voice compliance, offering an extensive array of exclusive features and functionality to meet specific business needs and requirements.
