OAISYS and Mitel
Mitel is a leading provider of communications solutions for a range of
organizations – from very small, single site offices to multi-site, large
enterprises. They offer customers a broad choice of solutions, from basic
business communications to sophisticated unified communications, from pre-packaged
to tailored applications, and from an outright capital purchase to a managed
service. Mitel operates from over 100 locations in over 90 countries. They
service their customers through a network of over 1,500 value-added resellers
and partners.
OAISYS is a Gold Preferred Member of the Mitel Solutions Alliance (MSA),
a comprehensive program enabling third-party partners to successfully create
products and services that tightly integrate and/or interoperate with Mitel’s
core business communications portfolio. OAISYS call recording and contact center management solutions integrate via
Mitel MiTAI for the
Mitel 3300 IP Communications Platform (ICP) and
OAI CTI for the
Mitel 5000 Communications Platform for call control and provide audio
connectivity via the Mitel Secure Recording Connector (SRC) as well as trunk
taps, digital station taps and IP monitoring. Additionally, the OAISYS Talkument
voice documentation and Tracer contact center management software solutions
have both received Mitel-Approved Test (MAT) Certification on the 3300 ICP
via the SRC interface. MAT certification ensures that our call recording solutions safely
and reliably capture Mitel encrypted voice streams,
without compromising the security, reliability or resiliency of the Mitel
3300 ICP.
Additional information about OAISYS call recording
and contact center manageemnt solutions for the Mitel product portfolio can be found on the
Mitel website.
