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Mobile Recall Overview
Access Voice Documents Anytime, Anywhere
OAISYS Mobile Recall is a feature enhancement to the OAISYS Talkument voice
documentation and Tracer call center management call recording software
solutions. Now, with a smart phone/mobile device such as an iPhone or Blackberry,
remote workers can access their recorded conversations stored on the central
OAISYS recording repository. Via a simple search based on date, extension,
phone number or other criteria of relevance to the user, specific calls
can be retrieved and played back directly from the mobile device.
In addition to enabling call recording search and retrieval functionality
via mobile devices, OAISYS has collaboratively developed solutions supporting
mobile phone recording, allowing users to capture conversations just as
they would on a landline.
Leveraging fixed mobile convergence (FMC), an organization’s PBX can
be extended to a mobile phone via intelligent call routing, while the OAISYS
platform provides robust, seamless and centralized mobile call recording
functionality. Calls can be selectively recorded without the need for user
intervention, and are easily accessible via the Talkument and Tracer applications,
making them available to organize, retrieve, playback, annotate and share
as needed.
