Mobile Recall Overview
Access Voice Documents Anytime, Anywhere
OAISYS Mobile Recall is a groundbreaking new feature enhancement to the OAISYS Talkument voice documentation and
Tracer call center management software solutions. Now, with a mobile device such as an iPhone or Blackberry, users can
access their recorded conversations stored on the central OAISYS recording repository. Via a simple search based on
date, extension, phone number or other criteria of relevance to the user, specific calls can be retrieved and played
back directly from the mobile device.
Any business with a mobile workforce can use OAISYS Mobile Recall to increase their overall efficiency by providing
access to the information contained within documented phone conversations. For example, a repair technician for an
HVAC company, faced with a dispute regarding the projected cost of service, can easily retrieve a conversation between
the customer and the home office call center agend, all from the customer premises.
