prairieFyre Software

prairieFyre-Contact Center Management prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based telecommunications products including contact center, call accounting, and customer relationship management solutions. Their products are built on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds, and leading-edge technology to the development process, and is committed to delivering dynamic Internet-based software solutions to customers.

prairieFyre delivers the Mitel Contact Center Management application, the foundation for the award winning Mitel Customer Interaction Solutions portfolio. Contact Center Management provides contact center supervisors with sophisticated tools for measuring and managing contact center performance. With advanced real-time monitoring, reporting, and forecasting capabilities, supervisors are empowered to streamline operations while providing the highest quality of service.

Tracer, the professional interaction management solution from OAISYS, integrates with Contact Center Management to provide powerful call recording functionality. Each call recording record is linked to an associated event in the Contact Center Management Lifecycle reports. When a Lifecycle report is generated, any calls that include a recording are listed in sequence and users can access that call recording by simply clicking the associated link. Users gain the context of a call by previewing all its associated events while also being able to access the actual call recording to provide further perspective into the interaction.