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Customer Success Stories

OAISYS Case Studies: Our Customers Speak for Our Solutions

Review our case studies to learn how actual OAISYS customers are leveraging our call recording and contact center management solutions to power their interaction management efforts and improve overall business operations.

AAA East Tennessee

Learn how AAA East Tennessee, the east Tennessee regional club for the national leader in member roadside assistance, is using Tracer to address staff training, dispute resolution and risk avoidance in their business.
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AllPoints Food Services Parts & Supplies

Learn how AllPoints Food Service Parts & Supplies, an early adopter of Tracer version 6.0 through their participation in Beta field trials, is benefiting from Tracer and why they plan to "openly promote and solicit referrals for this product to other people."
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BC211

BC211 is a 24/7 public service society and call center providing information on and referral to services throughout the Province of British Columbia. Learn how they use the OAISYS Tracer solution to promote quality assurance within their organization.
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BMI National Enquiry Centre

The NEC provides medical information to callers and patients throughout the UK. Learn how Tracer has helped them improve their performance, service and operations.
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Bob Brady Auto Mall

Bob Brady Auto Mall has seen dramatic improvements in sales performance, advertising effectiveness and customer service thanks to the Tracer system they deployed in their automotive dealership.
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Children's Hospital

Not-for-profit Children’s Hospital in New Orleans uses OAISYS Tracer for call authentication, information retrieval and staff training.
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Employee Benefit Risk Management Services

Insurance agents’ administrative services provider EBRM is licensed in 49 states to help insurance providers carry out their services. Tracer helps them improve the quality of their training, audit telephone-based service and ensure liability protection and regulatory compliance.
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First Community Federal Credit Union

First Community Federal Credit Union has found the OAISYS Tracer solution to be invaluable in supporting their business operations, using it to address quality assurance, staff training and dispute resolution.
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Govig

Executive recruiting and placement firm Govig uses Tracer for dispute resolution, staff training and oversight and policy enforcement.
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Hunter Warfield

Learn how leading debt collection company Hunter Warfield uses OAISYS Tracer technology for verification, liability protection, regulatory compliance and staff training across their organization.
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JS Logistics

JS Logistics, a regional transportation and shipping company headquartered in St. Louis, benefits from using Tracer for dispute resolution, training and quality assurance in their daily operations.
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Lifeline of Ohio

This case study details how Tracer helped Lifeline of Ohio, a not-for-profit organ donation center, realize significant savings and regulatory compliance benefits.
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Neutron Industries

With more than 35,000 customers across the U.S., Neutron Industries is a leader in sales of business cleaning products. With 150 phone-based employees and call volumes of up to 15,000 calls a day, they depend on Tracer for quality control, agent evaluation and dispute resolution.
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North Scottsdale Family Medicine

Charlene Burgett, Administrator for North Scottsdale Family Medicine Associates, discusses how the Talkument voice documentation solution has enabled her practice to improve patient care, office cash flow and improve overall business practices.
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Paddock Chevrolet

OAISYS Tracer has made a positive impact on the quality and consistency of Paddock Chevrolet’s contact center calls, resulting in improved customer service and the ability to track advertising success.
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Peoplecare

Not-for-profit Australian health insurer Peoplecare has leveraged the OAISYS Tracer solution within their organization to improve personnel training practices and better manage remote staff.
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PFSweb

eCommerce solutions provider PFSweb uses the OAISYS Tracer solution to monitor quality and ensure brand consistency for the company and its corporate clients.
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Preferred Financial Solutions, Inc.

Learn how Preferred Financial Solutions, Inc., a national financial services company focused primarily on unsecured debt negotiations and business debt relief, has used the OAISYS Tracer call recording and interaction management solution to address staff training, regulatory compliance and liability protection in their business.
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Premium Choice Insurance

Premium Choice, a specialist motor insurance provider located in Birmingham, England, needed a solution that could deliver consistent and reliable call recording in combination with their new communications system. Learn how Tracer met their needs and helped resolve key business challenges.
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QualChoice of Arkansas, Inc.

QualChoice of Arkansas, Inc., the second largest managed care company in the state, offers a comprehensive line of health benefit and ancillary products on both a fully insured and self-insured basis. Learn how they've used the OAISYS Tracer call recording and interaction management solution to improve operational efficiency, customer service, dispute resolution and personnel development in their business.
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Roy’s Plumbing

Roy’s Plumbing offers customers a 30-day, 100 percent money back guarantee, with no fine print, if they are not completely satisfied with the company’s products, work and customer service. To back up that dedication to quality, improve service and resolve disputes, Roy’s Plumbing depends on the voice documents provided by Talkument.
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Stanley Steemer

The San Diego franchise of Stanley Steemer, one of the nation's top residential and commercial carpet and upholstery cleaning companies, explains how Talkument is improving their customer service levels while also enhancing communications between their field technicians and customer service reps.
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Stark Area Regional Transit Authority (SARTA)

SARTA depends on Tracer’s VoIP and VOX recording capabilities to ensure the highest quality and most efficient bus and transportation services to the residents of Stark County, Ohio.
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Tax Saver Plan

Tax Saver Plan, a provider of reimbursement account and COBRA administrative services, utilizes the OAISYS Tracer solution to improve customer care and agent training practices.
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TELErythmics

TELErhythmics, a provider of outpatient cardiac monitoring services, uses OAISYS Talkument voice documentation to improve customer care and better manage dispute resolution.
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Tucker Door & Trim

Tucker Door & Trim, a major wholesale distributor and manufacturer of doors, windows and special millwork, handles between 1,500 and 1,800 calls daily. When the company underwent expansion, IT staff quickly realized their existing call recording solution was not equipped to handle their needs. OAISYS Tracer offered a highly reliable and cost-effective solution.
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Ventura Toyota

California’s Ventura Toyota boasts one of the most extensive parts and service departments in the country. The dealership stopped using another recording vendor when they saw how Tracer could better help their quality of customer service while eliminating the expensive subscription fees the other solution had charged.
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Vermont Rail System

Regional rail service operator Vermont Rail System (VRS) keeps communications on track with the OAISYS Tracer call recording solution. VRS relies on Tracer to capture and record both telephone and radio calls for process adherence, service and regulatory compliance.
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Welch Dental Group

Learn how the Welch Dental Group in Katy, Texas, uses OAISYS solutions to maximize customer service and complaint resolution in their practice.
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West Lake Hills

A suburb of Austin, TX, the City of West Lake Hills put in place an IP-based phone system and the Tracer call recording solution to address their communication management needs.
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Yankee Leisure Group

By leveraging the OAISYS Tracer call recording and quality monitoring solution, Yankee Leisure Group has seen a positive impact on the quality and consistency of their contact center calls, resulting in improved customer service and increased upselling of travel products and services.
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