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OAISYS is a premier developer of customer interaction solutions for small to medium size businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing customer interactions for simple retrieval, playback and management through intuitive interfaces to fit various users’ needs. Our solutions integrate with leading telephone systems to provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.
 
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Overview
1 Talkument Overview General description of Talkument and its use
 
Installation
1 Setup of Voice Boards How to program the tap boards for T1 or PRI signaling
2 Setup SMDR/CTI Integration How to use SMDR/ CTI connections on certain PBX platforms to provide additional call information
3 Setup of Voice Ports How to set the voice ports
4 Setup of Email Service How to configure E-Mail Assistant to send notifications on alarms, backup actions
5 Setup Alarm Service How to setup and configure the Alarm Service
6 Update License Information How to license system for Registration and Maintenance
 
Configuration -
1 Admin Overview Overview for the Admin setup/configuration
2 Backup & Archive Settings How to set and configure the backup and archive options
3 Creating Lists and Call Filters How to setup lists / call filters which are used to assign permissions
4 Creating Users and User Groups How to users and user groups. Used to assigning permissions and logins.
5 Setting Permissions Used in creating users and login accounts
6 Send Zip Logs How to send the debugging tools when needed
7 Installing the Recording Client How to install the OAISYS Recording Client to integrate with Talkument
8 Using the Recording Client How to use the OAISYS Recording Client
9 Call Recording Triggers How to setup triggers for call recording - There are number of triggers that can be used to keep or delete recordings; examples include extension, phone number, direction (based on PBX integration).
10 After Call Actions How to setup after call actions. These actions can help manage and admin the system. Examples include emailing, writing a log, or even deleting a recording.
 
Features
1 Folder Tree Overview Summary of the organizational file tree system used for storing voice documents
2 Create a New Document Folder How to create a new document folder for storing your voice documents
3 Create a New Search Folder How to create a new search folder to quicly retrieve related voice documents
4 Document List Overview (Call Records) Summary of the Call Record field that gives detailed information about your recorded voice documents
5 Perform a Basic Search How to execute a basic search to quickly find your voice documents
6 Perform an Advanced Search How to execute an advanced search using filtering criteria to find a specific voice document
7 Sort Calls in the Call Record Field How to sort call record via the Document List to find those voice documents of interest
8 Share a Document How to share a voice document with internal or external users
9 Share a Folder How to share a voice document folder
10 Add a New External User How to create a new external user for voice document sharing
11 Rename a Document How to rename a document for easier retrieval
12 Document View Overview Summary of the document view area where detailed information about the call can be found
13 Call Recording Field In-Depth look at the feature of the Call Recording field
14 Listen to a Call (Play Controls) How to listen to a voice document and navigate the playback controls
15 Using the Hoverball How to utilize the Hoverball to quicly find information and mark given sections of a voice document
16 Call Detail Field In-depth look at the features of the Call Detail field
17 Annotations Field In-depth look at the features of the Annotations field
18 Add an Annotation How to add notes and commentary to a voice document
19 View Annotations How to view notes and commentary that have been added to a voice document by ether yourself or others
20 Edit/Delete Annotations How to change and/or delete notes and commentary that have been added to a voice document
21 Selective Sharing How to share only select portions of a voice document with internal or external users
22 Shared Document Folder How to use utilize Talkument's Shared Document Folder

 

  
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