Contact OAISYS

Phone Number 1-888-496-9040

EmailEmail Support

Talkument Version 5 Online Classroom

Talkument Online Certification Presentations - Version 5

To receive your official OAISYS Talkument Certification, you must download this questionnaire/instruction sheet and answer each section's questions from the information presented in the corresponding videos.

Each link will be a zip file that contains a high quality AVI file. Unzip the file to your local machine to review the material. Windows Media Player or your default player will play the files. If you unable to see the video portion of the session, you might first need to download the appropriate codec for the media player. Click Here and Install TSCC.

Install - Installing Talkument
Install Session
(full AVI presentation)		 This session will describe how to install and begin to configure an OAISYS Recording Server. This 1 hour presentation will help those who are responsible for getting the server up and running in its most basic form.

Video Contents (individual tutorials)
Talkument Overview
Setup of Voice Boards
Setup SMDR/CTI Integration
Setup of Voice Ports
Setup of Email Service
Setup Alarm Service
Update License Information

Admin - Setting Up and Configuring Talkument
Admin Session
(full AVI presentation)		 This session will describe how to configure and administrator the Talkument system. This 1 hour presentation will help those who are responsible for configuring the Talkument.

Video Contents (individual tutorials)
Admin Overview
Backup & Archive Settings
Creating Lists and Call Filters
Creating Users and User Groups
Setting Permissions
Send Zip Logs

End User - Using the Features of Talkument
End User Session
(full AVI presentation)		 This session will describe how to use the product in a 1 hour presentation. It will show you the different features of Talkument and explain what each user function does.

Video Contents (individual tutorials)
Folder Tree Overview
Create a New Document Folder
Create a New Search Folder
Document List Overview (Call Records)
Perform a Basic Search
Perform an Advanced Search
Sort Calls in the Call Record Field
Share a Document
Share a Folder
Add a New External User
Rename a Document
Document View Overview
Call Recording Field
Listen to a Call (Play Controls)
Using the Hoverball
Call Detail Field
Annotations Field
Add an Annotation
View Annotations
Edit/Delete Annotations