Technical Support
Welcome to the OAISYS Technical Support section of our site. In this section, you'll find tools and information that will provide technical support for our OAISYS call recording and contact center management solutions, including Software Downloads, Technical Documentation, Support Tickets, License Codes and more.
If you require support or information for OAISYS products that are no longer actively developed, or for earlier versions of our current solution portfolio, please visit our Legacy Product Support section.
OAISYS Technical Support Services are designed to provide our Authorized Partners with the tools and information needed to install, configure, and support our call recording and contact center management solutions. OAISYS Authorized Partners provide installation, configuration, and first level support to end users, and serve as the primary contact for adds, moves and changes. OAISYS Authorized Partners have access to our Technical Support team for issues that require assistance beyond the resources provided on our site.
End users are welcome to use the resources available on this site. We recommend
that you always contact your OAISYS Authorized Partner before making changes to
your OAISYS system. Changes should be performed by qualified technicians
to ensure proper operation.
(Please note: Standard technical support services are available during
normal business hours (8:30 a.m. Eastern – 4p.m. Pacific). After hours on-call
and dedicated support is available free of charge for customers who have
purchased our Platinum Support Program and for Gold Level Partners.
All other after-hours support projects are subject to a fee and dependent
on the schedule and availability of OAISYS Professional Services personnel.
Please contact Technical Support at support@oaisys.com
for scheduling or additional information.
Remote Access
via Browser
DirectX End User Runtime |
June 2010 |
Download |
