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Call recording technology can play a valuable role for
businesses across a wide spectrum of industries, including
automotive dealerships, financial services, insurance, health
care, manufacturing and distribution. Any business that
regularly communicates with customers, clients and partners
via the phone should proactively manage the risks inherent
in these interactions using call recording. Using Tracer,
our call center recording and quality assurance solution,
call recordings become a vital part of developing effective
compliance, process and risk management programs. Tracer
ensures phone-based interactions are readily available for
handling disputes and verifying transactions.
Tracer provides robust call recording capabilities and
quality assurance functionality, including:
- Patent-pending OAISYS Portable Voice Document (PVD)
technology, providing a secure means of reviewing, sharing
and adding notes to call recordings
- Intuitive user interface with call visualization feature,
simplifying call recording review and auditing
- Effortless organization and search capabilities, allowing
the targeted call recording to be retrieved within seconds
- Integrated live call monitoring, allowing real-time
agent coaching and personnel development
- Customizable employee evaluations and powerful quality
reporting, allowing call centers to proactively monitor,
manage and improve workforce performance
- Optional desktop video recording capabilities, enabling
a more complete picture of agent activity
The Tracer call center management solution integrates with
leading business communications systems, and is easily deployed
via one of our flexible, cost-effective call recording platforms.
Additionally, businesses choosing Tracer for their call
recording needs also receive our award-winning Talkument™
voice documentation and collaboration software, which enables
knowledge workers to search, playback, annotate and share
their phone-based interactions.
Tracer has won the 2008 TMC ITEXPO West Best of Show Award
for Most Innovative Product.
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