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OAISYS is a premier developer of customer interaction solutions for small to medium size businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing customer interactions for simple retrieval, playback and management through intuitive interfaces to fit various users’ needs. Our solutions integrate with leading telephone systems to provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.

Tracer Training Videos

Overview
1	Tracer System Overview	Broad description of Tracer and its core components

Installation
1	Installation Overview	Summary of information found in the Installation videos
2	T1 / PRI Configuration	How to program the tap boards for T1 or PRI signaling
3	Upgrading Tap Board Firmware	How to upgrade drivers and firmware on the tap boards
4	CTI Configuration Inter-Tel Axxess Toshiba CTX NEC 2000	How to use CTI connections on certain PBX platforms to provide additional triggers and call data
5	SMDR Configuration	How to use SMDR connections on certain PBX platforms to provide additional call information
6	OAI Replication	How to use OAI Replication to share the CTI data stream with an existing OAISYS system
7	Licensing	How to configure recording licenses for ports and real time Call Monitor

Configuration
1	Configuration Overview	Summary of information found in the Configuration videos
2	Basic Triggers	How to configure triggers for stand-alone systems (no CTI, no SMDR)
3	CTI and SMDR Triggers	How to configure triggers for CTI and SMDR systems
4	ACD Triggers	How to configure ACD based triggers for CTI systems (requires OAI Replication and a compatible ACD package)
5	Station Triggers	How to configure Station triggers (requires CTI or SMDR)
6	List Based Triggers	How to configure lists of stations, account codes, phone numbers, or trunks, and use those lists to control recordings
7	After Call Actions	How to configure events within Tracer that will take place after your calls have been completed
8	Supervisor Configuration	How to setup Supervisor accounts for real time Call Monitor
9	Miscellaneous and Alarm Configuration	How to setup Alarms, set administration passwords, and other miscellaneous options
10	Purging Records and Recordings	How to purge call records from the database and delete recordings from storage
11	Archiving Recordings	How to use Backup Assistant to groom files and folders for backup
12	Using Network Storage	How to use Backup Assistant to move files and folders to network storage devices
13	Set up E-Mail Notification	How to configure E-Mail Assistant to send notifications on alarms, backup actions
14	Import Area and Office Codes	How to import Area and Office Codes to enhance Reports
15	Install Replay on a Client PC	How to install Replay on a network client system
16	Installing the Recording Client	How to install OAISYS Recording Client
17	Configuring the Recording Client	How to configure the OAISYS Recording Client

Features
1	Features Overview	Summary of information found in the Features videos
2	Oaisys Web Administrator	Overview of Tracer's Administrative software
3	Creating Users & User Groups	How to add new Employees and Employee Groups to the Tracer system
4	Assigning Permissions	How to give employees authorization to Tracer's various features
5	Creating Lists & Call Filters	How to create lists and filters that are used to define the scope of Tracer's features
6	Replay Overview	How to use the basic features of Replay, and how to verify that your system is making new recordings
7	Using Web Replay	How to do searches, use the Call Grid, review information, and use the Playback features
8	Creating & Using Bookmarks	How to implement bookmarks for easier listening and navigation within a call
9	Emailing Recordings via Web Replay	How to send copies of recordings to other individuals without ever having to leave Web Replay
10	Using Call Monitor	How to use Call Monitor to listen to active calls in real time
11	Creating Employee Evaluations	How to construct a new employee evaluation template
12	Performing Employee Evaluations	How to use an employee evaluation template to "grade" calls
13	Creating Ad Campaigns	How to create tracking fields to gather information on the success of your various ad campaigns
14	Create & View Reports	How to generate and view reports based on Tracer's call data
15	Tracer Usage Reports	Overview of Tracer's Usage Reports
16	Street View Reports	Overview of Tracer's Street View Reports
17	Employee Assessment Reports	Overview of Tracer's Employee Assessment Reports
18	Scheduling Reports	How to schedule regularly recurring reports so that they are automatically generated by the Tracer system

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