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Tracer Online Classroom

Tracer Online Certification Presentations
Version 4

To receive your official OAISYS Tracer Certification, you must download this questionnaire/instruction sheet and answer each section's questions from the information presented in the corresponding videos.

Each link will be a zip file that contains a high quality AVI file. Unzip the file to your local machine to review the material. Windows Media Player or your default player will play the files. If you unable to see the video portion of the session, you might first need to download the appropriate codec for the media player. Click Here and Install TSCC.

Install - Installing Tracer
Install Session
(full AVI presentation)		 This session will describe how to install and begin configuring the Tracer system.

Video Contents (individual tutorials)
Tracer System Overview
Installation Overview
T1 / PRI Configuration
Upgrading Tap Board Firmware
Inter-Tel Axxess CTI configuration
Toshiba CTX/CIX CTI configuration
NEC 2000 CTI configuration
SMDR Configuration
OAI Replication
Licensing

Admin - Setting up and Configuring Tracer
Admin Session 1
(full AVI presentation)		 This session will introduce various locations where one can check to make sure that the system is running reliably. Backup and Archive settings will also be programmed in this session.

Video Contents (individual tutorials)
OAISYS Web Administrator
Configuration Overview
Purging Records and Recordings
Archiving Recordings
Using Network Storage
Import Area and Office Codes

Admin Session 2
(full AVI presentation)		 This session will focus on configuring Call Recording Triggers, Alarms, and After Call Actions.

Video Contents (individual tutorials)
Basic Triggers
CTI and SMDR Triggers
ACD Triggers
Station Triggers
List Based Triggers
After Call Actions
Miscellaneous and Alarm Configuration
Set up E-Mail Notification
Admin Session 3
(full AVI presentation)		 This session spotlights creating user profiles in the system and assigning those users the exact permissions that you want for them to have in the system.

Video Contents (individual tutorials)
Creating Lists & Call Filters
Install Replay on a Client PC
Installing the Recording Client
Configuring the Recording Client
Supervisor Configuration
Creating Users & User Groups
Assigning Permissions
Admin Session 4
(full AVI presentation)		 This session looks at creating Employee Evaluations, Ad Campaigns, and Automatically Scheduled Reports.

User - Using the features of Tracer
End User Session 1
(full AVI presentation)		 This session focuses on the proper use of Web Replay and Live Call Monitor.

Video Contents (individual tutorials)
Replay Overview
Using Web Replay
Creating & Using Bookmarks
Emailing Recordings via Web Replay
Using Call Monitor

End User Session 2
(full AVI presentation)		 This session focuses on the proper use of Employee Evaluations and Reporter.

Video Contents (individual tutorials)
Creating Employee Evaluations
Performing Employee Evaluations
Creating Ad Campaigns
Create & View Reports
Tracer Usage Reports
Street View Reports
Employee Assessment Reports
Scheduling Reports