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Tracer Online Classroom

Tracer Online Certification Presentations
Version 5

To receive your official OAISYS Tracer Certification, you must download this questionnaire/instruction sheet and answer each section's questions from the information presented in the corresponding videos.

Each link will be a zip file that contains a high quality AVI file. Unzip the file to your local machine to review the material. Windows Media Player or your default player will play the files. If you unable to see the video portion of the session, you might first need to download the appropriate codec for the media player. Click Here and Install TSCC.

Install - Installing Tracer
Install Session
(full AVI presentation)		 This session will describe how to install and begin configuring an OAISYS Recording Server.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Server Specs - 1:54
Software Options - 10:57
Architecture Overview - 14:37
Installation Models - 21:08
Basic Configurations - 30:26

Admin - Setting up and Configuring Tracer
Admin Session 1
(full AVI presentation)		 This session will introduce various locations where one can check to make sure that the system is running reliably. Backup and Archive settings, Call Recording Triggers, and After Call Actions will also be programmed in this session.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Load Software - 5:42
Check CTI/SMDR Integration - 9:36
Verify Port Activity - 11:55
Program Alarms - 15:16
Configure Backup & Archive Settings - 20:20
Create Lists & Call Filters - 30:52
Recording Triggers - 39:02
After Call Actions - 43:13
Admin Session 2
(full AVI presentation)		 This session spotlights creating user profiles in the system and assigning those users the exact permissions that you want for them to have in the system.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Create Lists & Call Filters - 3:55
Create Users - 9:19
Create Users Groups - 16:30
General Applications Permissions- 20:00
Reporter Permissions - 22:12
Employee Evaluation Permissions - 24:36
Tracer Calls Permissions - 26:15
Admin Permissions - 30:35
Live Call Monitor Permissions - 32:03
Set Permissions through User Groups - 34:46
Call Recording Client - 37:17
Admin Session 3
(full AVI presentation) 		This session looks at creating Employee Evaluations and Ad Campaigns.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Review Lists & Call Filters -4:47
Create Employee Evaluations -6:24
Setup Ad Campaigns - 17:15

User - Using the features of Tracer
End User Session 1
(full AVI presentation)		 This session focuses on using Tracer's Historical Callls interface to find, organize, play, annotate, and share voice documents.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Load Software - 3:24
Search for Voice Documents - 6:02
Organize Voice Documents - 19:19
View/Listen to Voice Documents - 29:44
Annotate Voice Documents -35:25
Share Voice Documents - 41:02
End User Session 2
(full AVI presentation)		 This session focuses on using Tracer's Managerial Applications, including Employee Evaluations, Reports, and Live Call Monitor.

Video Contents (individual tuturials with bookmarks)
Intro - 0:00
Fill out Employee Evaluations - 3:28
Create Reports - 9:37
Run a Saved Report - 19:48
Schedule Reports - 22:59
Load Live Call Monitor - 28:14
Use Live Call Monitor - 30:32