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Phone Number 1-888-496-9040

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Tracer Version 6 Online Classroom

Tracer Online Certification Presentations
Version 6

To receive your official OAISYS Tracer Certification, you must download this questionnaire/instruction sheet and answer each section's questions from the information presented in the corresponding videos.

Each link will be a zip file that contains a high quality AVI file. Unzip the file to your local machine to review the material. Windows Media Player or your default player will play the files. If you unable to see the video portion of the session, you might first need to download the appropriate codec for the media player. Click Here and Install TSCC.

Install - Installing Tracer
Install Session
(full AVI presentation)		 This session will describe how to install and begin configuring an OAISYS Recording Server.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Server Specs - 1:54
Software Options - 10:57
Architecture Overview -14:37
Installation Models - 21:08
Basic Configurations - 30:26

Admin - Setting up and Configuring Tracer
Admin Session 1
(full AVI presentation)		 This session will introduce various locations where one can check to make sure that the system is running reliably. Backup and Archive settings, Call Recording Triggers, and After Call Action will also be programmed in this session.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Launch Software- 6:10
Overview of Admin Navigation - 10:10
Verify Recording Port Activity- 12:01
Program Alarms - 15:50
Configure Backup & Archve Settings - 21:47
Check Hard Drive Levels - 28:32
Create Lists & Call Filters - 29:25
Set Recording Rules - 39:01
Set Extension Recording Control - 44:15

Admin Session 2
(full AVI presentation)		 This session spotlights creating user profiles in the system and assigning those users the exact permissions that you want for them to have in the system.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Create Lists & Filters- 3:15
Create User Profiles - 10:46
Create User Groups- 21:52
Set General Application Permissions -25:43
Tracer Calls Permissions -27:51
Reporter Permissions - 35:11
Agent & Employee Evalution Permissions - 37:02
Tracer Live Calls Permissions -38:22
Tracer Admin Permissions - 40:27
Set User Group Permissions - 41:47
Access Tracer as a New User - 42:30
Admin Session 3
(full AVI presentation) 		This session looks at creating Employee Evaluations and Ad Campaigns.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Create Employee Evaluations - 3:47
Grant Permission to Evaluations - 13:45
Create Ad Campaigns - 21:52
Example Ad Campaign Reports -20:50


User - Using the Features of Tracer
End User Session 1
(full AVI presentation)		 This session focuses on using Tracer's Historical Callls interface to find, organize, play, annotate, and share voice documents.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Access Software Download Page - 3:29
Launch OAISYS Desktop Client - 4:35
Use OAISYS Desktop - 5:20
Launch Management Studio - 12:46
Search for Call - 16:56
Navigate Folder Tree - 29:15
View & Listen to Calls - 39:59
Add Annotation - 44:09
Share Recordings - 48:20
End User Session 2
(full AVI presentation)		 This session focuses on using Tracer's Managerial Applications, including Employee Evaluations, Reports, and Live Call Monitor.

Video Contents (individual tutorials with bookmarks)
Intro - 0:00
Fill out Employee Evaluations - 6:40
Email Completed Evaluations - 11:45
Setup Work Queue Folders - 13:53
Work with Live Calls - 17:12
Report Examples - 27:55
Create Reports - 35:55
Run a Saved Reports - 43:50
Schedule Reports - 48:13